Adobe Free Trial Not Working
Step 1: Go to Adobe.com and Download any program you want as a trial Step 2: Use until trial is almost up Step 3: Right click on the program you want to reset the trial Step 4: Click on 'Open File Location' Step 5: Open the Folder 'AMT' Step 6: Drag the XML Document named 'application' too your desktop (Should be at the very bottom). If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses). To solve this issue, try removing Adobe-related entries from the hosts file.
Ensure that your device is connected to the Internet.
Open Acrobat DC, and do the following:
- To activate: On the Help menu, choose Sign In. Follow the on-screen instructions to complete the sign-in process.
- To deactivate: On the Help menu, choose Sign Out <your Adobe ID>. Follow the on-screen instructions to complete the sign-out process.
Activate subscription on a trial - sign out from Acrobat DC and sign in
If you have purchased an Acrobat subscription using your Adobe ID and unable to activate Acrobat, follow these steps to activate your copy of Acrobat from trial to subscription:
Ensure that your device is connected to the Internet.
In Acrobat DC, choose Help > Sign Out <Your Adobe ID>.
Sign in with the Adobe ID you used to purchase your Acrobat subscription.
After successful sign-in, click Continue, and then restart Acrobat.
Note:
If you purchased an Acrobat DC serial number, you need to download and install a separate Acrobat installer.
Adobe Free Trial Not Working Windows 10
Sign in loop - Acrobat repeatedly prompts for sign-in
Ensure that the system date of your device is correct, and the Adobe ID used for sign-in has a valid Acrobat DC subscription. For more solutions, see Application prompts repeatedly for Adobe Sign-in.
Unable to sign in to Acrobat, it keeps on waiting forever with a blank screen
Ensure that your device is connected to the Internet.
Open Acrobat, and try signing in to Acrobat again.
Sorry, something went wrong, error on opening Acrobat DC (macOS)
If you have a serial number, ensure that you have activated the serial number on the device using the APTEE tool and the 'prov.xml' file.
If you have a Named User (Subscription) License, launch Acrobat and sign in with your Adobe ID to activate your subscription. In case you are still facing the issue, do the following:
Quit Acrobat DC/Acrobat Reader DC application if it's already running.
Download the AcrobatNGLEnableTool.zip file – click Get File. Extract the zip file.
Download
Open Terminal, and run the following command - type the complete path to the file and press return:
$ chmod 775 <Path to the tool>
$ <Path to the tool>
For example,
<Device name> ~ % chmod 775 /Users/<username>/Desktop/AcroNGLEnableTool
<Device name> ~ % /Users/<username>/Desktop/AcroNGLEnableTool
| Error Code | Solution |
| SERIAL_NUMBER_OVERACTIVATION_EXPIRED | You are trying to activate Acrobat on more than two machines. Sign out from this machine and
For more information, see Deactivation issues. |
| SERIAL_NUMBER_SIGN_IN | Restart Acrobat and sign in with your Adobe ID when prompted after launch to activate Acrobat. |
| TRIAL_BONUS_WF | Uninstall and reinstall Acrobat with the new serial number. |
| EAMES_REACTIVATION | You have been signed out from the Adobe server. Relaunch Acrobat and sign in with your Adobe ID. |
| EAMES_EXPIRED | Your entitlement has been canceled. Check with your IT administrator. |
| Have trouble activating Acrobat? Chat with us one-on-one on |